CONSUMER DISPUTES

If you are a consumer in dispute with a UK trader you should first complain to the trader directly, using their own complaints procedure. 

Traders in some sectors are obligated – through the terms of their Trade Association membership or by government regulations – to try Alternative Dispute Resolution (ADR) methods to resolve disputes. Mediation is now recognised as one of the quickest and most cost-effective ways of resolving a dispute and is the most common form of ADR. 

If your dispute concerns a public service, an Ombudsman scheme is likely to exist to investigate and try to resolve the dispute for you. A list of the main Ombudsman services can be found on the AdviceUK website.

If you still need assistance with your complaint, please do get in touch.

As always with mediation, if you choose to mediate your dispute, you can still take further court action if you do not reach an agreeable solution through the mediation process.